PURPOSE OF JOB

The Order Entry Sales Clerk needs to ensure excellent customer service from receipt of customer requirements through to receipt of product by the Customer. 

KEY PERFORMANCE AREAS 

Customer Service

• Liaison with customers on a regular basis concerning requirements, releases, etc.
• Collaborate and schedule all daily production requirements.
• Ensuring all delivery notes are accurate, by checking them daily.
• Liaison with production planning regarding customer requirements, backorder status.
• Scheduling of orders and liaising with customers in respect of delivery and/or possible problems.
• Liaisons with Production with regards to stock levels and required information by customers.
• Liaison with bag depot and streamlining bulk orders for bagging.

Standard

• Continually striving to improve through teamwork with other employees all related aspects of De Heus (Pty) Ltd business.
• Using objective measurement, identifying problems within the company, and subsequently identifying the “root cause” of problems.
• Ensuring always that corrective actions taken to resolve problems are, ultimately, permanent and preventative.
• Assisting, wherever possible, to ensure that all actions, functions, and processes in De Heus’s business are conducted in a value-added manner.
• Complying, in line with the Policy Document, departmental procedures and practices.
• Ensuring that any subordinates reporting to you are effectively communicated to with regards to their responsibilities and authorities.
• Control of any company expenditure, which may be entrusted to you, in line with the overall company budget.
• To comply with any other work-related instruction which is relayed via a superior and which is deemed to be necessary and reasonable.
• The duties and responsibilities in this job description may be revised from time to time, by agreement, in line with the company’s overall Policy Documents and operational requirements.
• The company expects the employee to carry out his/her duties and responsibilities to the best of their ability and commits itself to empower the employee with the authority to meet these requirements.

Knowledge, Qualifications & Experience

• Matric (Grade 12 Certificate)
• Possession of a valid Code 08/EB drivers license
• 3 Years’ experience in a similar position
• Working knowledge of MS Excel, MS Word
• 2 – 3 Years Sales or Customer service experience
• Preferably have a milling environment background
• Knowledge of MS Word, Excel and Outlook

Skills

• Excellent customer service skills
• General administration skills
• Attention to detail
• Excellent interpersonal and customer relations skills
• Telephone and business etiquette
• Problem solving skills
• Problem solving and decision-making skills
• Conflict handling skills
• Communication and influencing skills
• Relationship building and team leadership skills
• Computer skills (MS Office)
• Written communication skills
• Negotiation and Selling skills

Behaviours

• Positive, pro-active, results-driven attitude
• Innovative
• Highly ethical and principle-driven
• Committed, dedicated, motivated
• Self-starter and follow-though
• Energy, drive, courage and tenacity
• Required to work with minimum supervision

Adverse Working Conditions

• Standby Customer Service Phone at irregular hours

Applicants must submit a comprehensive CV, with work-related references to hrsa@deheus.com

Closing date:     22 April 2024

Please note that only applicants who meet the stipulated minimum requirements will be considered. If you have not been contacted within 2 weeks of the closing date, kindly consider your application unsuccessful. De Heus reserves the right not to make an appointment to the post as advertised.